Returns & Exchanges
At Luxinera, we strive for complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return policy for items in their original, unused condition.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a return authorization.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is protected from damage during transit.
Ship the Items
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality assurance team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing